Returns, Refunds, and Cancellations

What can be returned?

• Unmounted tires with no mounting marks, in original condition, within {{RETURN_WINDOW}} of the invoice date, with the invoice.
• Unmounted wheels with no mounting or lug seat marks, in the original box, within the same window.
• Accessories such as lug nuts, valve stems, and TPMS sensors that are unopened and unused.

Why can't a mounted tire or wheel be returned?

Mounting a tire marks the bead and the wheel lip, and a mounted wheel shows lug seat contact. Once that happens the product cannot be resold as new, so it cannot be returned. If a mounted product is defective it goes through the manufacturer warranty process instead, described in the Warranty and Service Policy.

Are there restocking fees?

A restocking fee of {{RESTOCKING_FEE}} may apply to returned stock items and to freight paid on the original order. Freight and shipping charges already incurred are not refundable.

How do special orders and deposits work?

Custom wheels, custom finishes, staggered fitments, and sizes not carried in stock are special orders. NCW Tires collects a deposit of {{DEPOSIT_AMOUNT}} before ordering. Once the order is placed with the manufacturer the deposit is non-refundable, because the product is built or shipped specifically for your vehicle. Cancel before the order is placed and the deposit is returned in full.

How do I cancel an appointment or a refund?

Call (760) 737-7141 as early as you can to cancel or move an appointment. There is no cancellation fee on standard service appointments. Approved refunds return to the original payment method within {{REFUND_TIMELINE}}. Financed purchases are credited back to the lender, not paid out in cash.

How do I contact NCW Tires about this policy?

Email info@ncwtires.com, call (760) 737-7141, or write to NCW Tires, 2050 Auto Park Way, Escondido, CA 92029. We respond to written requests about this policy within 10 business days and complete most requests within 45 calendar days.